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Graduates! Come along and start growing your career!

Posted by Tracy on Thursday, April 17th, 2014.

Certificate of Work Readiness

Thank you Skills Development Scotland for creating this fabulous film celebrating the success of Certificate of Work Readiness!

Posted by Tracy on Tuesday, April 15th, 2014.

Dumfries and Galloway Childcare Alliance Celebrate Success

Last year in May 2013, Minerva People along with members from the Dumfries and Galloway Childcare Alliance, local
employers and partner organisations launched the new Childcare Employability Training programme.

Minerva People’s team designed, developed and delivered a successful programme working closely with childcare employers. Now a number of young people are coming through who have greatly benefitted from it. Over and above them gaining invaluabl work experience they attended weekly workshops at Minerva providing knowledge on the world of work and childcare related topics. They also worked for the new ‘Certificate of Work Readiness’ qualification jointly awarded by SQA and Skills Development Scotland (SDS), funded by SDS from the Employability Fund.

Everyone involved are delighted to share the success of this programme and congratulate all candidates. We wish them well in their future careers and in many cases within the childcare sector where we are delighted to be continuing developing them through their Modern Apprenticeship.

Thank you to everyone involved from Minerva’s dedicated and extremely hard working team and to all the employers for ensuring young people see that childcare is a profession to be proud of working in.

We are delighted to share with you materials created for the celebration of success. Check out our booklet here- Minerva Childcare Alliance Booklet

Posted by Tracy on Thursday, April 10th, 2014.

Graduate Incentive Programme

We are happy to announce that we support the Scottish Chambers of Commerce Graduate Incentive Programme. The programme was officially launched by the First Minister in August 2013 and seeks to support the creation of 270 new, permanent graduate jobs for small to medium sized businesses in Scotland. The programme is delivered nationally by Scottish Chambers of Commerce via the local Chamber of Commerce network.  Offering a financial incentive and invaluable pre and post recruitment support, the programme can empower small businesses to employ a graduate and support the growth of their company.

The programme is much more flexible in compaison to many others currently being offered. The graduate does not have to be unemployed or underemployed and can be up to the age of 30 with a minimum salary of £14k. Other offers are subject to the graduate being domiciled in their specific LA area only, the GRI does not have this restraint.


Get Recruitment Support to hire a graduate for your business. Make Young People Your Business!




Posted by Tracy on Wednesday, February 5th, 2014.

Minerva People in Partnership with ScotRail and People1st

We are delighted to be working in partnership with First ScotRail and People 1st Training Company to deliver a bespoke training programme with a proven track record of success. World Host customer service training has been used to train over one million people worldwide. The programme provides a gold standard in training for any business that relies on day-to-day interaction with customers for success.

Minerva People have brought together professional, passionate and motivational trainers to deliver this recognised product. Throughout this programme we will meet the high standards set by First ScotRail and the WorldHost Programme as we embark on this journey of customer service excellence. Below is the press release from ScotRail.


Thousands of ScotRail staff in training for Scotland’s summer of sport

24 January 2014

More than 3,000 First ScotRail staff will benefit from specialist customer service training ahead of the Commonwealth Games and Ryder Cup this summer, the train operator revealed today.

Frontline rail workers including drivers, ticket examiners, hospitality, and station staff will take part in the WorldHost course, which has been specially tailored to meet the challenges they will face when hundreds of thousands of visitors flock to Glasgow and Gleneagles in July and September respectively.

ScotRail said it is aiming to equip its staff with even better skills to help them offer a world-class welcome. In particular, they will be briefed on: Interesting information about local attractions and landmarks near their individual stations, the events and sports stars expected to attract visitors to their locations or routes and how excellent customer service can lead to wonderful memories of Scotland.

The six-figure contract to deliver the course was won by Dumfries-based training provider, Minerva People, in partnership with the People 1st Training Company.

The People 1st Training Company holds the UK licence for the WorldHost training programme – which was used successfully for 100,000 volunteers and staff at the London 2012 Olympic Games and Paralympics.

ScotRail is also aiming to become Scotland’s first public transport company to achieve WorldHost Recognised Business status – a nationally-recognised benchmark of customer service excellence, supported by Visit Scotland.

Steve Montgomery, ScotRail’s managing director, said: “Our people are often the first point of contact for people visiting Scottish destinations, and the welcome they offer can have a major impact on the tourism experience as a whole.

“With the spotlight well and truly on Scotland this summer, we want to showcase our business, and the nation, in the best possible way.”

Christie Scott, who works in the booking office at Balloch station, is one of the first employees to complete the training. She said: “I’ve really enjoyed the training. It’s taught me to be more confident when dealing with customers and to pro-actively consider visitors’ needs, which I know will be especially important this summer.”

Tricia Hunter, managing director of Minerva People, said: “As a Scottish business, we know there is a real buzz about the opportunities that hosting the Commonwealth Games and Ryder Cup will bring to the nation. Our trainers are committed to delivering a lasting legacy to Scottish tourism – and we are thrilled that First ScotRail has chosen to work with us.”

Sharon Glancy, managing director of the People 1st Training Company, said: “London 2012 proved that the right customer service training can have a major impact on visitors’ perceptions of a nation. It’s great to see ScotRail is delivering a similar boost for Scotland.”

ScotRail, which runs 95% of passenger services in Scotland, will announce more details about its Commonwealth Games train timetable in early 2014.

Posted by Tracy on Friday, January 31st, 2014.

Celebrating Continued Success

Minerva People gathered at Easterbrook Hall last month for their annual celebration recognising the outstanding achievements of the learners in 2013 receiving certificates for vocational and Pitman Training qualifications.

Tricia Hunter, Managing Director welcomed and thanked all in attendance describing the event as a phenomenal experience to celebrate and congratulate the success of all learners and organisers as well as thank all employers for their commitment to training and development of staff.

Tricia went on to announce some exciting activities that have been going on throughout 2013. Minerva will be working with the Scottish Chamber of Commerce to support a pilot roll-out for the Graduate Recruitment Incentive programme in conjunction with Scottish Government. Minerva is also working with Caledonian MacBrayne Ferries on the Onboard Service managers. The Dumfries and Galloway Childcare Alliance has teamed up with Minerva on a new training model for people wishing to enter into a career in Childcare supported through the new Employability Fund and Certificate of Work Readiness. Minerva was also delighted to announce the recent tender won to deliver the customised ‘Games Ready 2014’ customer training programme to First ScotRail.

With all of these exciting new activities Minerva was also delighted to share that since March 2013 they have expanded their amazing team with 7 new employees and 11 new freelance trainers.

Tricia welcomed Colin Dalrymple, Chief Executive Officer of the Scottish Training Federation, who presented certificates to Management candidates. Colin later stated that the array of talent on display at the ceremony was ample evidence of the success of Minerva’s effort.

Alex Fergusson, local MSP and frequent guest at Minerva’s Awards, was also in attendance to present qualifications to Modern Apprentices in Administration, Hospitality and Childcare. Tricia praised all of the modern apprentices for their exceptional work ethic and dedication to life-long learning. She also recognised how vocational training is growing within the education sector at all levels and is becoming more and more recognised by employers.

Minerva People Director, Andrew Hunter discussed how he has enjoyed being involved this year in two new programmes that were delivered in Partnership with Learndirect and Jobcentre Plus which were the “Let’s Get to Work” and Digital Job Search Programmes. Andrew then spoke about the achievements of those who completed course work in a variety of business applications through Minerva’s Pitman Training franchise. David Welch, Partnership and Employer Manager from Job Centre Plus, presented individuals with these awards.

Posted by Tracy on Thursday, December 19th, 2013.

SMEs are reluctant to take on Apprentices

This week’s update from the Scottish Training Federation contained the following news showing that many SMEs are reluctant to take on apprentices.

Around half of Scotland’s small and medium sized enterprises seem reluctant to take on apprentices with many concerned about the potential costs and time involved, research shows.

In a survey of SMEs for Close Brothers 47% of respondents in Scotland seemed sceptical about the benefits of taking on apprentices.

A quarter of those who expressed doubts about taking on an apprentice said they were put off by fears it would be expensive. The same proportion of sceptics were concerned they would not be able to devote the time needed to training.

With at least 47% of respondents in all parts of the UK unconvinced about the benefits of taking on apprentices, the research may alarm champions of such training schemes.

Mike Randall, chief executive of Close Brothers Asset Finance, said: “There are understandable reasons why some businesses are hesitant to invest their time and money into training an apprentice, as the benefits of apprenticeship schemes are not widely documented.”

The Federation of Small Businesses Scottish policy convenor, Andy Willox, said: “If we’re looking to encourage more small businesses to get involved in the apprenticeship system, we need to ensure the system works for organisations which, for example, don’t have dedicated human resources departments and may have very different skills requirements in comparison to their larger equivalents.”

But he noted the FSB’s study suggested that apprenticeships offer an affordable solution to skills gaps.

A spokesman for the Scottish Government said it was encouraging more employers, including large and small firms, to offer training under its modern apprenticeship programme.

“We delivered a record 25,961 modern apprenticeship starts last year, and are committed to delivering at least 25,000 more in every year of this parliament – a target we are well on our way to achieving,” said the spokesman. “Ultimately, these apprenticeships are good for business, young people and the economy.”

Mr Randall said apprenticeships can reduce the time and expense of recruiting, while helping businesses increase their productivity.

Close Brothers found 59% of respondents in Scotland had had difficulty recruiting employees.

Some 50% of SMEs in Scotland said they offered apprenticeships.

This is of significant interest to Minerva People whol deliver the majority of their modern apprenticehsip programmes to Micro and SME businesses in Dumfries and Galloway.  We believe that modern apprenticeships can be of tremendous benefit to small businesses when they utilise the services of a training provider to deliver the programme.  Training providers are able to recruit talented young people for you and provide support throughout the training programme, much like an HR department.

Posted by Andrew on Wednesday, November 20th, 2013.

Recruitment Open Day

Minerva Recruitment, part of Minerva People Ltd, is holding a Recruitment Open Day on Thursday 7 November from 11.00 am to 6.00 pm.

The purpose of the event is to help local people find out the benefits of using a recruitment agency and how Minerva Recruitment may be able to help you find a job.

Minerva Recruitment specialises in sourcing Administrative, Audio and Copy Typist, Bookkeeping, Clerical, Customer Service, Finance, IT, Reception, Sales, Secretarial jobs throughout Dumfries & Galloway.

Find out how those in-the-know use recruitment agencies.  Come in and meet with one of our experienced recruitment specialists for professional advice.  If you have time, you may also be able to benefit from a Free CV Review or Free Career Consultation

We are located on Dumfries High Street opposite Starbucks and above RBS.

Serious employers use recruitment agencies, so should you!

Posted by Andrew on Friday, October 25th, 2013.

Scottish Chambers of Commerce Skills Pulse Survey

We found this interesting read today about the Scottish Chambers of Commerce Skills Pulse Survey.

The data from the Skills Pulse survey provides you with a snapshot of the challenges that fellow employers are facing. It covers the impact of the current economic climate on business, challenges employers face to recruit the right skills and views on Scotland’s training and education systems.

Posted by Andrew on Friday, September 27th, 2013.

Graduate Recruitment Incentive launched

Nora Senior, Chair of Scottish Chambers of Commerce, recently visited Minerva People to meet some graduates and chat with business owners about the challenges that they face.

Nora’s visit coincided with the announcement by Alex Salmond and Scottish Chambers of Commerce on the nationwide launch of the Graduate Recruitment Incentive, providing support to small businesses across Scotland to create quality jobs for talented young graduates.

More on this story can be found on this Dumfries and Galloway Chamber web page.


Chair of Scottish Chambers of Commerce visits Minerva People

From Left to Right; Gordon Mann, Christina Adamson, Victoria McDonald, Nora Senior, Tricia Hunter, Andrew Hunter


Posted by Andrew on Thursday, August 29th, 2013.